Qualification changes to BSB: Business Services Training Package

There have been some significant changes made to the training package requiring re-endorsement. In total 8 qualifications have been added, 45 updated and 8 have been removed. Please review these changes to understand how they affect your Registered Training Organisation. 

New components could have been added and some existing components may have been superseded by new components. Please review the training package changes to see if it has any regulatory impact and if required please contact the regulator.

Added Qualifications

Updated Qualifications

BSB10115 – Certificate I in Business 

BSB20115 – Certificate II in Business 

BSB20215 – Certificate II in Customer Engagement 

BSB30115 – Certificate III in Business  

BSB30215Certificate III in Customer Engagement 

BSB30315Certificate III in Micro Business Operations 

BSB30415Certificate III in Business Administration 

BSB30515Certificate III in Business Administration (International Education) 

BSB30615Certificate III in International Trade 

BSB30815Certificate III in Recordkeeping 

BSB30915Certificate III in Business Administration (Education) 

BSB31015Certificate III in Business Administration (Legal) 

BSB31115Certificate III in Business Administration (Medical) 

BSB31215Certificate III in Library and Information Services 

BSB40215Certificate IV in Business 

BSB40315Certificate IV in Customer Engagement 

BSB40515Certificate IV in Business Administration 

BSB40615Certificate IV in Business Sales 

BSB40715Certificate IV in Franchising 

BSB41015Certificate IV in Human Resources 

BSB41115Certificate IV in International Trade 

BSB41415Certificate IV in Work Health and Safety 

BSB41515Certificate IV in Project Management Practice 

BSB41715Certificate IV in Recordkeeping 

BSB41915Certificate IV in Business (Governance) 

BSB42015Certificate IV in Leadership and Management 

BSB42115Certificate IV in Library and Information Services 

BSB42315Certificate IV in Environmental Management and Sustainability 

BSB42415Certificate IV in Marketing and Communication 

BSB50215Diploma of Business  

BSB50315Diploma of Customer Engagement 

BSB50415Diploma of Business Administration 

BSB50715Diploma of Business (Governance) 

BSB51315Diploma of Work Health and Safety 

BSB51415Diploma of Project Management 

BSB52015Diploma of Conveyancing 

BSB52115Diploma of Library and Information Services 

BSB52415Diploma of Marketing and Communication 

BSB60815Advanced Diploma of Recordkeeping 

BSB60915Advanced Diploma of Management (Human Resources) 

BSB61015Advanced Diploma of Leadership and Management 

BSB61115Advanced Diploma of Conveyancing 

BSB61315Advanced Diploma of Marketing and Communication 

BSB80515Graduate Certificate in Management (Learning) 

BSB80615Graduate Diploma of Management (Learning)

 

Removed / Deleted Qualifications

There have also been changes to skill sets and units of competency. These are outlined below.

Skill sets

 0 skill set added, 16 updated and 0 removed

DescriptionActionContent
UPDATED
BSBSS00034 – Basic Customer Engagement Skill SetUpdated from release 2 to 3View Change
BSBSS00040 – Innovation Leadership Skill SetUpdated from release 2 to 3View Change
BSBSS00045 – Legal Transcription Skill SetUpdated from release 2 to 3View Change
BSBSS00047 – Medical Transcription Skill SetUpdated from release 2 to 3View Change
BSBSS00049 – Small Business Contracting Skill SetUpdated from release 2 to 3View Change
BSBSS00050 – Small Business Financial Management Skill SetUpdated from release 2 to 3View Change
BSBSS00056 – Small Business Preparatory Skill SetUpdated from release 2 to 3View Change
BSBSS00059 – Workforce Planning and Development Skill SetUpdated from release 2 to 3View Change
BSBSS00060 – Energy Efficiency in Business Skill SetUpdated from release 2 to 3View Change
BSBSS00061 – Cloud Computing and Digital Skills for Business Skill SetUpdated from release 2 to 3View Change
BSBSS00064 – Promoting Diversity Awareness in the Workplace Skill SetUpdated from release 2 to 3View Change
BSBSS00079 – Digital Applications Skill SetUpdated from release 1 to 2View Change
BSBSS00082 – Marketing Elements Skill SetUpdated from release 1 to 2View Change
BSBSS00087 – Small Business Growth Skill SetUpdated from release 1 to 2View Change
BSBSS00088 – Small Business Survival Skill SetUpdated from release 1 to 2View Change
BSBSS00089 – Workplace Innovation Skill SetUpdated from release 1 to 2View Change
 
 
 
 
 
 

Unit of competency

 48 units added, 1 updated and 41 removed
DescriptionActionContent
ADDED
BSBCRT404 – Apply advanced critical thinking to work processesAdded 
BSBCRT502 – Develop critical thinking in othersAdded 
BSBEBU511 – Develop and implement an e-business strategyAdded 
BSBFIA412 – Report on financial activityAdded 
BSBITA411 – Design and develop relational databasesAdded 
BSBITA611 – Configure and optimise customer contact technologyAdded 
BSBITB511 – Establish and maintain a network of digital devicesAdded 
BSBITS411 – Maintain and implement digital technologyAdded 
BSBITU111 – Operate a personal digital deviceAdded 
BSBITU112 – Develop keyboard skillsAdded 
BSBITU211 – Produce digital text documentsAdded 
BSBITU212 – Create and use spreadsheetsAdded 
BSBITU213 – Use digital technologies to communicate remotelyAdded 
BSBITU311 – Use simple relational databasesAdded 
BSBITU312 – Create electronic presentationsAdded 
BSBITU313 – Design and produce digital text documentsAdded 
BSBITU314 – Design and produce spreadsheetsAdded 
BSBITU315 – Purchase goods and services onlineAdded 
BSBITU422 – Use digital technologies to collaborate in the workplaceAdded 
BSBITU501 – Conduct data analysisAdded 
BSBLDR511 – Develop and use emotional intelligenceAdded 
BSBLDR513 – Communicate with influenceAdded 
BSBMKG534 – Design effective digital user experiencesAdded 
BSBMKG535 – Devise a search engine optimisation strategyAdded 
BSBMKG536 – Develop strategies to monetise digital engagementAdded 
BSBMKG537 – Develop a social media engagement planAdded 
BSBPMG621 – Facilitate stakeholder engagementAdded 
BSBPMG622 – Implement program governanceAdded 
BSBPMG623 – Manage benefitsAdded 
BSBPMG624 – Engage in collaborative alliancesAdded 
BSBPRC401 – Plan procurementAdded 
BSBPRC402 – Negotiate contractsAdded 
BSBPRC403 – Conduct international procurementAdded 
BSBPRC406 – Conduct e-procurementAdded 
BSBPRC501 – Manage procurement strategiesAdded 
BSBPRC502 – Manage supplier relationshipsAdded 
BSBPRC503 – Manage international procurementAdded 
BSBPRC504 – Manage a supply chainAdded 
BSBPRC505 – Manage ethical procurement strategyAdded 
BSBRES411 – Analyse and present research informationAdded 
BSBSMB420 – Evaluate and develop small business operationsAdded 
BSBSMB421 – Manage small business financesAdded 
BSBSMB422 – Plan small business growthAdded 
BSBSMB423 – Create a digital technology plan for small businessAdded 
BSBWOR424 – Develop a time management planAdded 
BSBWRK311 – Develop self-awarenessAdded 
BSBWRK412 – Contribute to personal developmentAdded 
BSBWRK520 – Manage employee relationsAdded 
UPDATED
BSBATSIM419 – Contribute to the development and implementation of organisational policiesUpdated from release 1 to 2View Change
REMOVED
BSBEBU501 – Investigate and design e-business solutionsRemoved 
BSBFIA402 – Report on financial activityRemoved 
BSBITA401 – Design databasesRemoved 
BSBITA601 – Configure and optimise customer contact technologyRemoved 
BSBITB501 – Establish and maintain a workgroup computer networkRemoved 
BSBITS401 – Maintain business technologyRemoved 
BSBITU101 – Operate a personal computerRemoved 
BSBITU102 – Develop keyboard skillsRemoved 
BSBITU201 – Produce simple word processed documentsRemoved 
BSBITU202 – Create and use spreadsheetsRemoved 
BSBITU203 – Communicate electronicallyRemoved 
BSBITU301 – Create and use databasesRemoved 
BSBITU302 – Create electronic presentationsRemoved 
BSBITU303 – Design and produce text documentsRemoved 
BSBITU304 – Produce spreadsheetsRemoved 
BSBITU305 – Conduct online transactionsRemoved 
BSBLDR501 – Develop and use emotional intelligenceRemoved 
BSBLDR503 – Communicate with influenceRemoved 
BSBMKG524 – Design effective user experiencesRemoved 
BSBMKG525 – Design effective web search responsesRemoved 
BSBMKG526 – Develop strategies to monetise digital engagementRemoved 
BSBMKG527 – Plan social media engagementRemoved 
BSBPMG611 – Facilitate stakeholder engagementRemoved 
BSBPMG612 – Implement program governanceRemoved 
BSBPMG613 – Manage benefitsRemoved 
BSBPMG614 – Engage in collaborative alliancesRemoved 
BSBPUR401 – Plan purchasingRemoved 
BSBPUR402 – Negotiate contractsRemoved 
BSBPUR403 – Conduct international purchasingRemoved 
BSBPUR501 – Develop, implement and review purchasing strategiesRemoved 
BSBPUR502 – Manage supplier relationshipsRemoved 
BSBPUR503 – Manage international purchasingRemoved 
BSBPUR504 – Manage a supply chainRemoved 
BSBRES401 – Analyse and present research informationRemoved 
BSBSMB405 – Monitor and manage small business operationsRemoved 
BSBSMB406 – Manage small business financesRemoved 
BSBSMB412 – Introduce cloud computing into business operationsRemoved 
BSBSMB413 – Design a digital action plan for small businessRemoved 
BSBSMB414 – Time management for small businessRemoved 
BSBSMB416 – Plan small business growthRemoved 
BSBWRK510 – Manage employee relationsRemoved 
 
 
 
 
 
 

Imported unit of competency

 53 units added, 2 updated and 54 removed

DescriptionActionContent
ADDED
AHCBUS607 – Implement a monitoring, evaluation and reporting programAdded 
AHCSAW302 – Implement erosion and sediment control measuresAdded 
CPCCWHS1001 – Prepare to work safely in the construction industryAdded 
CPPDSM4047 – Implement and monitor procurement processAdded 
FNSACC311 – Process financial transactions and extract interim reportsAdded 
FNSACC413 – Make decisions in a legal contextAdded 
FNSACC416 – Set up and operate a computerised accounting systemAdded 
MSMENV472 – Implement and monitor environmentally sustainable work practicesAdded 
MSS015002 – Develop strategies for more sustainable use of resourcesAdded 
PSPETH001 – Uphold the values and principles of public serviceAdded 
PSPETH002 – Uphold and support the values and principles of public serviceAdded 
PSPETH003 – Promote the values and ethos of public serviceAdded 
PSPGEN021 – Contribute to conflict managementAdded 
PSPGEN028 – Provide a quotationAdded 
PSPGEN039 – Develop internal and external networksAdded 
PSPGEN043 – Apply government processesAdded 
PSPGEN049 – Undertake negotiationsAdded 
PSPGEN067 – Establish and maintain strategic networksAdded 
PSPLEG001 – Comply with legislation in the public sectorAdded 
PSPMGT006 – Develop a business caseAdded 
PSPMGT012 – Facilitate knowledge managementAdded 
PSPPCM006 – Select providers and develop contractsAdded 
PSPPCM007 – Manage contractsAdded 
PSPPCM008 – Manage contract performanceAdded 
PSPPCM009 – Finalise contractsAdded 
PSPPCM010 – Manage procurement riskAdded 
PSPPCM011 – Plan to manage a contractAdded 
PSPPCM012 – Plan for procurement outcomesAdded 
PSPPCM013 – Make procurement decisionsAdded 
PSPPCM015 – Conduct and manage coordinated procurementAdded 
PSPPCM016 – Plan and implement strategic sourcingAdded 
PSPPCM017 – Plan and implement procurement category managementAdded 
PSPPCM018 – Conduct demand and procurement spend analysisAdded 
PSPPCM023 – Manage strategic contractsAdded 
PSPPCY004 – Support policy implementationAdded 
SIRXSLS001 – Sell to the retail customerAdded 
SITTGDE001 – Interpret aspects of local Australian Indigenous cultureAdded 
SITTGDE005 – Prepare and present tour commentaries or activitiesAdded 
SITTGDE006 – Develop and maintain the general and regional knowledge required by guidesAdded 
SITTGDE010 – Prepare specialised interpretive content on cultural and heritage environmentsAdded 
SITXCOM002 – Show social and cultural sensitivityAdded 
SITXCOM003 – Provide a briefing or scripted commentaryAdded 
SITXHRM002 – Roster staffAdded 
SITXMPR001 – Coordinate production of brochures and marketing materialsAdded 
TAEASS301 – Contribute to assessmentAdded 
TAEDEL301 – Provide work skill instructionAdded 
TAEDEL401 – Plan, organise and deliver group-based learningAdded 
TAEDEL402 – Plan, organise and facilitate learning in the workplaceAdded 
TAEDEL404 – Mentor in the workplaceAdded 
TAEDES401 – Design and develop learning programsAdded 
TAELED803 – Implement improved learning practiceAdded 
TAELED804 – Review enterprise e-learning systems and solutions implementationAdded 
TAETAS501 – Undertake organisational training needs analysisAdded 
UPDATED
CHCCCS007 – Develop and implement service programsUpdated from release 1 to 2View Change
CHCPRP001 – Develop and maintain networks and collaborative partnershipsUpdated from release 1 to 2View Change
REMOVED
AHCBUS607A – Implement a monitoring, evaluation and reporting programRemoved 
AHCSAW302A – Implement erosion and sediment control measuresRemoved 
CHCCS407C – Operate referral proceduresRemoved 
CHCFAM504C – Respond to and contain critical incidentsRemoved 
CHCPOL403C – Undertake research activitiesRemoved 
CPCCOHS1001A – Work safely in the construction industryRemoved 
CPPDSM4047A – Implement and monitor procurement processRemoved 
FNSACC301 – Process financial transactions and extract interim reportsRemoved 
FNSACC403 – Make decisions in a legal contextRemoved 
FNSACC406 – Set up and operate a computerised accounting systemRemoved 
MSAENV472B – Implement and monitor environmentally sustainable work practicesRemoved 
MSS015002A – Develop strategies for more sustainable use of resourcesRemoved 
PSPETHC301B – Uphold the values and principles of public serviceRemoved 
PSPETHC401A – Uphold and support the values and principles of public serviceRemoved 
PSPETHC501B – Promote the values and ethos of public serviceRemoved 
PSPGOV314A – Contribute to conflict managementRemoved 
PSPGOV406B – Gather and analyse informationRemoved 
PSPGOV407B – Provide a quotationRemoved 
PSPGOV422A – Apply government processesRemoved 
PSPGOV507A – Undertake negotiationsRemoved 
PSPGOV602B – Establish and maintain strategic networksRemoved 
PSPHR616A – Manage performance management systemRemoved 
PSPLEGN301B – Comply with legislation in the public sectorRemoved 
PSPMNGT607B – Develop a business caseRemoved 
PSPMNGT614A – Facilitate knowledge managementRemoved 
PSPPOL404A – Support policy implementationRemoved 
PSPPROC406B – Procure goods and servicesRemoved 
PSPPROC411A – Plan procurementRemoved 
PSPPROC412A – Develop and distribute requests for offersRemoved 
PSPPROC413A – Select providers and develop contractsRemoved 
PSPPROC503B – Manage contract performanceRemoved 
PSPPROC504B – Finalise contractsRemoved 
PSPPROC506A – Plan to manage a contractRemoved 
PSPPROC607A – Manage strategic contractsRemoved 
SIRXQUA001A – Develop innovative ideas at workRemoved 
SIRXQUA002A – Lead a team to foster innovationRemoved 
SIRXSLS201 – Sell products and servicesRemoved 
SITTGDE101 – Interpret aspects of local Australian Indigenous cultureRemoved 
SITTGDE304 – Prepare and present tour commentaries or activitiesRemoved 
SITTGDE305 – Develop and maintain the general and regional knowledge required by guidesRemoved 
SITTGDE309 – Prepare specialised interpretive content on cultural and heritage environmentsRemoved 
SITXCOM201 – Show social and cultural sensitivityRemoved 
SITXCOM202 – Provide a briefing or scripted commentaryRemoved 
SITXHRM401 – Roster staffRemoved 
SITXMPR401 – Coordinate production of brochures and marketing materialsRemoved 
TAEASS301B – Contribute to assessmentRemoved 
TAEDEL301A – Provide work skill instructionRemoved 
TAEDEL401A – Plan, organise and deliver group-based learningRemoved 
TAEDEL402A – Plan, organise and facilitate learning in the workplaceRemoved 
TAEDEL404A – Mentor in the workplaceRemoved 
TAEDES401A – Design and develop learning programsRemoved 
TAELED703A – Implement improved learning practiceRemoved 
TAELED704A – Review enterprise e-learning systems and solutions implementationRemoved 
TAETAS501B – Undertake organisational training needs analysisRemoved 

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